This Privacy Policy explains how oZone Desk ("we", "us") collects, uses, and protects information when you use our website and the oZone Desk platform.
1. Information we collect
- Contact details you give us, such as your name, business name, email address, and phone number when you sign up, request a demo, or chat with our assistant.
- Account and usage data generated while you use the platform, such as login activity and feature usage.
- Business data you store in the platform, such as products, orders, customers, and staff records. This data belongs to you.
2. How we use your information
- To provide, maintain, and improve the oZone Desk service.
- To contact you about your account, demos, and support requests.
- To send service notifications, including by SMS through our built-in gateway where you have provided a number.
- To meet legal and accounting obligations.
3. What we never do
We never sell your personal data or your business data. Your customer lists, sales figures, and staff records are yours. Our staff access them only when needed to support you.
4. Data security
All data is encrypted in transit with SSL and backed up automatically every day. We maintain a 99.9% uptime service level and follow GDPR principles for data handling.
5. Cookies
Our website uses a small number of cookies and similar technologies (such as browser storage) to keep the site working, remember your preferences, and measure how visitors use our pages through analytics tools. You can block cookies in your browser settings; core pages will still work.
6. Your rights
You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email us at [email protected] and we will respond within 30 days.
7. Changes to this policy
If we make material changes to this policy, we will post the new version here and update the date at the top of the page.